This policy explains when a Weafbooks subscription or add-on can be refunded.
Try before you pay
Every plan can be trialled before any money changes hands, and no card is required to start. We would much rather you found out during the trial that Weafbooks is not for you than asked for a refund afterwards, so please use it.
Subscriptions
- If you were charged for a renewal you had intended to cancel, tell us within 14 days of the charge and we will refund it in full.
- If the service was materially unavailable for a prolonged period within a billing cycle and the fault was ours, we will refund or credit that period.
- Part-used periods are not otherwise refunded. Cancelling stops the next renewal; it does not refund the current one.
Add-on modules
An add-on enabled and then disabled within 14 days, where it has not been used, is refunded pro rata. An integration that has been connected and has synchronised data counts as used.
What is not refunded
- Charges older than 14 days, other than the availability case above.
- Fees for set-up, data migration or training already carried out.
- Amounts paid to a third party through the service, such as a revenue authority.
How to ask
Write to [email protected] from the email address on the account, telling us which charge you mean and why. We will answer within five business days. Approved refunds go back to the original payment method, and how long they take to appear is up to your bank or mobile money provider.
Contact
WEAF Company Uganda Limited â [email protected]